HumanoidsHome humanoid

NEO

Name: NEO
Brand: 1X Technologies

NEO is a humanoid robot that 1X built to help with chores in people's homes. It is sold for $20,000 or as a monthly subscription. The Robot Report, 30 Oct 2025

Stage 2 of 5

Pre-orders

Which rule placed it

Evidence: Company-reported only
Human help: Remote operators
Last milestone: 13 May 2026

01Can I get it?

You can order one

Where it works today: Pre-orders only. We found no report of a NEO in a buyer's home yet. 1X uses NEO in its own California factory and in its own home tests. The Robot Report, 6 May 2026
Published price: $20,000 (Early Access, $200 deposit), or $499 a month as of Oct 2025 The Robot Report, 30 Oct 2025
Human help: For chores NEO does not know yet, owners can book a 1X staff member to steer it remotely. The Robot Report, 30 Oct 2025

02Track record

What has actually happened

Every milestone is dated and links to the page it comes from. Lines marked company-reported rest on the maker's own word.

13 May 2026
Update
In May 2026, 1X still planned to deliver NEO to its first private buyers in the US by the end of 2026. The first robots were working in 1X's own factory.
Notebookcheck, 13 May 2026Company-reported
May 2026
Production
1X started full production at its new factory in Hayward, California.
The Robot Report, 6 May 2026Company-reported
May 2026
Update
1X said its first year of production sold out within five days of pre-orders opening. It has not said how many orders that is.
The Robot Report, 6 May 2026Company-reported
May 2026
Update
1X said the Hayward factory can make up to 10,000 robots in its first year.
The Next Web, 1 May 2026Company-reported
11 Dec 2025
Update
1X agreed to ship up to 10,000 NEO robots between 2026 and 2030 to companies owned by investment firm EQT, for factory and warehouse work rather than homes.
TechCrunch, 11 Dec 2025Company-reported
29 Oct 2025
Update
1X's CEO said that at first, much of NEO's work would be done by human operators steering it from afar.
Engadget, 29 Oct 2025Company-reported
Oct 2025
Pre-orders · sets the stage
1X opened pre-orders for NEO at $20,000, with a $200 deposit, and said the first robots would ship to homes in 2026.
The Robot Report, 30 Oct 2025Company-reported
30 Aug 2024
Unveiled
1X showed NEO Beta, an early test version of its two-legged home robot. It said a few units would go into selected homes for research.
1X, 30 Aug 2024Company-reported
Jan 2024
Funding
1X raised $100 million in a funding round. Investment firm EQT Ventures was the top investor.
TechCrunch, 11 Jan 2024Company-reported

03Promised vs delivered

What the maker said, and when

Dated targets the maker set in public, against what has happened since.

SaidOct 2025
First NEOs shipped to US homes in 2026
1X said the first pre-ordered NEOs would ship to people's homes in 2026. The Robot Report, 30 Oct 2025
Still pending
In May 2026 1X said shipments to the public were still planned for 2026. As of 19 Oct 2026 we found no report of a delivery to a buyer's home.
SaidOct 2025
Other countries from 2027
1X said it would deliver mainly in the US first, then expand to other countries from 2027. The Robot Report, 30 Oct 2025
Still pending
Said11 Dec 2025
Up to 10,000 NEOs to EQT companies, 2026 to 2030
1X agreed to ship up to 10,000 NEOs to EQT-owned companies between 2026 and 2030. TechCrunch, 11 Dec 2025
Still pending
We found no report on how many have shipped so far.

04Safety and incidents

What has gone wrong

No crashes, recalls or regulator reports in our sources. That is not proof none happened; we add them when a regulator or trusted outlet reports one.

On video

What it looks like, at stage 2

Videos from the maker show the robot at its best. The stage comes from the dated record above, not from what a video shows.

Maker's video · 9 July 2026NEO’s Hands

Maker's video · 30 April 2026People of Hayward | NEO Factory

Maker's video · 30 April 2026NEO Factory | Hayward, California

Maker's video · 12 Jan 2026NEO is Starting to Learn on Its Own

Maker's video · 31 Oct 2025NEO The Home Robot | Design

Maker's video · 28 Oct 2025NEO The Home Robot | Order Today

Every robot video

How we placed it

The rule, not an opinion

Stages are worked out by published rules from the dated milestones above. We never rate robots, and no maker can pay to change a stage.

5
Regulator-cleared or mass market
A regulator has cleared it where approval applies: FDA clearance or approval for a medical robot, a permit to run with no one aboard for a self-driving vehicle, or an FAA approval for routine drone flights. Or: Widely sold: sales in the hundreds of thousands, or a product category you can buy in ordinary shops.
4
Paying customers
Delivered to customers who pay for it, beyond a trial, or a paid service the public can use.
3
Pilot
Working with a named customer in a real setting, as a trial.
2
Pre-ordersThis robot
Orders, reservations or deposits taken, with nothing delivered yet.
Placed by: 1X opened pre-orders for NEO at $20,000, with a $200 deposit, and said the first robots would ship to homes in 2026 (Oct 2025).
1
Demo only
Shown in videos, staged events or a factory, with no units working for customers.

What we couldn't confirm. As of 19 Oct 2026 we found no independent report that any NEO has reached a buyer's home, and 1X has not said how many pre-orders it holds. 1X was founded in Norway; its headquarters is now in Palo Alto, California.

Sources

Cite this page

Robotics Verdict. “NEO (1X Technologies): how far has it got?” roboticsverdict.com/robots/1x-neo. Checked 19 October 2026.