Maker's videoSamsung US · 9 Oct 2026
What Happens After You Drop Off Your Phone at Samsung Care? 👀
Against the record
Ballie, from Samsung, is at stage 1 of 5 on our ladder: demo only. Shown in videos or staged events; no units with customers. The latest milestone on its record is from 9 April 2025: Samsung said Ballie would use Google's Gemini AI and would go on sale in the US and Korea in summer 2025.
This video comes from the maker's own channel, and makers show their robots at their best. The stage above comes from dated public records, not from the video.
From the video's description
Ever wondered what happens after you drop off your phone for repair? Take a behind-the-scenes tour of a Samsung Care Walk-In Center in Dallas and meet the technicians who make it happen. This is Part 1 of our series! #SamsungCare #Samsung
Written by Samsung US on YouTube.
More videos of Ballie
Samsung brings agentic AI into daily self care, so you have moretime to be more you.
Multitask your way | Galaxy Z Fold8 | Samsung
@andrewpowell keeps the house running by washing and drying in one machine.
Workday Hero | 40” ViewFinity S85TH
Need some Sunday dinner inspo?
This is the definition of kitchen inspo.