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Setback

A researcher who studied a Japanese care home reported that staff stopped using Hug after a few days, finding it bulky and slow to move between rooms.

A delay, pause or setback

What the source says

“Staff stopped using Hug after only a few days, saying it was cumbersome and time consuming to wheel from room to room”
MIT Technology Review, 9 Jan 2023

What it means

Patient transfer robots, from FUJI (Hug), RIKEN with Sumitomo Riko (RIBA, ROBEAR research), is at stage 4 of 5 on our ladder: paying customers. A setback stays on the record next to the milestones; the stage moves down only when the rules say so.

Human help: Our sources report it working without human help.